Australian city councils rely on a variety of computer applications, information websites, and service portals to help run the civic infrastructure and essential citizen services. Typically, Australian city councils operate a hybrid IT infrastructure that is a mix of both on-premise legacy applications that have passed the test of time and sever...

Configuration templates consist of small pieces of code that allow administrators to implement changes across numerous devices as many times as necessary. These templates, often referred to as configlets, expedite system setup and make it more resistant to errors.  How to automate network configuration using configuration templates First, l...

Managed service providers (MSPs) are currently facing a critical challenge: efficiently managing and monitoring a diverse array of endpoints for multiple clients. At the core of effective network management is the seamless tracking of customer endpoints. The availability of device templates at the administrative level within Site24x7 is an advan...

In an era dominated by GenAI technologies, the critical role of robust network infrastructure—the backbone of AI's expansive capabilities—often remains in the shadows. At the heart of this infrastructure lies an intricate array of network devices, including routers, switches, modems, firewalls, wireless access points, etc. These devices, each se...

Running IT operations in an Australian city council is a complex role that faces a unique set of challenges and opportunities. Typically, a city council in an advanced country like Australia runs its IT on a hybrid model, with a combination of continuing on-premise installations working in tandem with modern cloud platforms, such as Azure. &nbs...

Local governments are the bedrock of communities, ensuring a city thrives as a great place to live. Delivering vital services, building and running infrastructure, and ensuring people have adequate access to essential and emergency services alike are some of the top priorities of local governments. In the continent nation of Australia, local gov...

Seamless network performance is the cornerstone of business success. However, network latency—the delay in data transfer initiation—can greatly hinder user experiences, decrease productivity, and even incur financial losses. For businesses aspiring to thrive, it is crucial to address and resolve network latency issues. In this context, network t...

While traditional IT monitoring holds back Australian small and medium-sized enterprises (SMEs) in digital transformation, these organizations do realize that in the realm of IT operations, observability represents a significant advancement over traditional monitoring approaches. Unlike conventional methods that primarily focus on metrics like u...